[Close] 

Hotel Night Auditor


Job Description:
Accommodates guests of the Warehouse Hotel and fellow Team Members in a welcoming manner while upholding professional appearance at all times. Prepares daily financial reports each night for the hotel.
Essential Job Functions:
o Greet, register, and assign rooms to guests
o Issue room keys
o Transmit and receive telephone messages
o Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
o Keep records of room availability and guest accounts
o Compute bills, collect payments, and make changes for guests
o Make and confirm reservations
o Post charges (such as room, food, telephone) to ledger
o Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
o Deposit guests' valuables into hotel safe or safe deposit box
o Sell a variety of seasonal tickets
o Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
o Maintain inventory and upkeep of brochures for Lobby brochure rack
o Use switchboard to connect interoffice and house calls
o Answer, screen, and route outside calls
o Supply information to callers and record messages
o Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
o Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
o Record and set up all wake-up calls
o Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
o Direct and coordinate all the duties of the hotel night shift
o Resolve any problems that arise in the overnight hours
o Reconcile all transactions from the day before as part of the night audit process
o All other duties assigned
Basic Qualifications:
o Must be 18 years of age or older
o High School diploma or equivalent
o Must have dependable transportation to and from work
o Ability to read, speak and understand the English language
o 1-2 years of experience in a hotel front desk role
o Previous supervisory experience in a guest focused role
Preferred Qualifications:
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
o A positive and friendly attitude towards guests, customers, and fellow employees
o Experience communicating with people of diverse demographics
o Must be extremely detailed with outstanding communication skills
o Capability to multi-task multiple projects/duties at once
o Strong computer skills with previous experience using hotel front office software
o Ability to follow directions both written and verbally
o Integrity to safeguard confidential information
o Demeanor to remain calm in tense or stressful situations
o Initiative to work efficiently with minimal supervision
Working Conditions:
o Flexible schedule including evenings, weekends, and holidays
o Physical requirements necessary include walking, standing, bending, lifting, sitting, reaching, and typing on a computer for long periods of time
o Ability to work in moderately noisy work environment for long periods of time and communicate effectively in this environment
o Must be able to lift a minimum of 50 pounds on occasion

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Staff Nurse Mother Baby Day/ Night Rotation 16...
Philadelphia, PA Main Line Health, Inc.