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Hotel Front Desk Agent


Job Description:
Responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional appearance at all times.
Essential Job Functions:
o Greet, register, and assign rooms to guests
o Issue room keys
o Transmit and receive telephone messages
o Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
o Keep records of room availability and guest accounts
o Compute bills, collect payments, and make changes for guests
o Make and confirm reservations
o Post charges (such as room, food, telephone) to ledger
o Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
o Deposit guests' valuables into hotel safe or safe deposit box
o Sell a variety of seasonal tickets
o Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
o Maintain inventory and upkeep of brochures for Lobby brochure rack
o Use switchboard to connect interoffice and house calls
o Answer, screen, and route outside calls
o Supply information to callers and record messages
o Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
o Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
o Record and set up all wake-up calls
o Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
o All other duties assigned
Basic Qualifications:
o Must be 18 years of age or older
o High School diploma or equivalent
o Must have dependable transportation to and from work
o Ability to read, speak and understand the English language
Preferred Qualifications:
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
o A positive and friendly attitude towards guests, customers, and fellow employees
o Experience communicating with people of diverse demographics
o Must be extremely detailed with outstanding communication skills
o Capability to multi-task multiple projects/duties at once
o Strong computer skills with previous experience using hotel front office software
o Ability to follow directions both written and verbally
o Integrity to safeguard confidential information
o Demeanor to remain calm in tense or stressful situations
o Initiative to work efficiently with minimal supervision
Working Conditions:
o Flexible schedule including evenings, weekends, and holidays
o Physical requirements necessary include walking, standing, bending, lifting, sitting, reaching, and typing on a computer for long periods of time
o Ability to work in moderately noisy work environment for long periods of time and communicate effectively in this environment
o Must be able to lift a minimum of 25 pounds on occasion

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