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Office Specialist II

Description


This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry.
Job Responsibilities:
  • Perform sale day administration functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.

  • Provide quality customer service through fact to face and phone support. Answer questions and provide support.

  • Perform basic data entry into the AS 400 computer system, and download digital image of vehicles into the system if instructed.

  • Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents.

  • Copy data and compile records and reports. Sort and file documents.

  • Operate office equipment, such as copier, fax machine, scanner, postage machine, etc.

  • Answer phones, convey messages, and run errands. Greet and assist customers.

  • Stamp, sort and route incoming mail and Airborne/FedEx packages and letters. Drop off and pick up mail at the U. S. Post office on a daily basis as needed.

  • Prepare outgoing mail with sufficient postage and assure daily mail is posted. Prepare Airborne/FedEx labels via computer and printer.

  • Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required.

  • Perform sale day administrative functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.

  • Provide quality customer service through face to face and phone support. Answer questions and provide support.

  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

  • Perform other duties as assigned by management.

  • May be required to work overtime (more than 40 hours per week) as business needs dictate

Qualifications

  • High School Diploma or equivalent required.
  • Prior clerical or administrative experience required.
  • Valid Driver s License and safe driving record required.
  • Good communication and organizational skills required with strong attention to details.
  • Basic computer software skills required.
  • Commitment to providing excellent customer service required.
  • Must be able to operate adding machines and other office equipment (i. e., copier, fax machine, etc.).
  • Ability to sit or stand for prolonged periods of time.
  • Ability to perform repetitive data entry tasks; manual dexterity.
  • Ability to multitask in very busy and fast paced office environment
  • Willingness to be a team player and maintain consistent professional customer service.
  • Must be able to operate a web based phone system, maintaining 80% call answer rate.
  • Vision abilities required include close, distance and depth perception.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company s 34,000-plus team members and family of brands, including Autotrader , Clutch Technologies, Dealer. com , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , VinSolutions , vAuto and Xtime , are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www. coxautoinc. com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.



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